For your convenience we
offer several ways to contact our customer service
look forward to assisting you in achieving your
fitness goals and answering any questions you may
Support Directory > To contact us please choose
from the following links.
Equipment Catalog website is owned and
operated by our parent company Fitness
Solutions L.L.C. we have been marketing our
products on the internet since 1998 we are a
company that is here to stay. We are not an
"Affiliate Website" that simply places links
on a website and knows nothing about the
products. We have been in business since 1998.
we started selling online and have been
profitable from the beginning. Since then we
have experienced tremendous growth and sell
literally thousands of fitness machines,
treadmills, elliptical trainers and home gyms
each year. The internet is our primary sales
medium (over 90% of sales) come from sales
through the internet.
Please allow two to four weeks for
Shipping charges for continental US destinations
are clearly indicated on your order.
Generally all approved orders are shipped within 3
business days, and shipping takes between one to
four weeks for delivery (in the continental US)
depending on the final destination. For custom
"Design your Own" orders, please allow additional
time for your unit to be assembled. If your order
will not be delivered within this time, you will
be notified shortly after we process your order.
If delivery time is important, please contact us
for current shipment status. We will not be able
to provide any tracking information until 3 weeks
have past from order date. Most items ship via
freight, which typically takes longer than the
smaller UPS shipping items. If it has not been 3
weeks from your order date, please wait to contact
us for shipping information.