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Customer Service Information

For your convenience we offer several ways to contact our customer service department. We look forward to assisting you in achieving your fitness goals and answering any questions you may have.

Support Directory > To contact us please choose from the following links.

The Fitness Equipment Catalog website is owned and operated by our parent company Fitness Solutions L.L.C. we have been marketing our products on the internet since 1998 we are a company that is here to stay. We are not an "Affiliate Website" that simply places links on a website and knows nothing about the products. We have been in business since 1998. we started selling online and have been profitable from the beginning. Since then we have experienced tremendous growth and sell literally thousands of fitness machines, treadmills, elliptical trainers and home gyms each year. The internet is our primary sales medium (over 90% of sales) come from sales through the internet.

Shipping
Please allow two to four weeks for delivery

  • Orders under 150 lbs. generally take 5 - 10 business days (FedEx or Ups)

  • Orders over 150 lbs. generally can take 2 to 4 weeks (sometimes longer if items is out of stock)

Shipping charges for continental US destinations are clearly indicated on your order.

Delivery Time
Generally all approved orders are shipped within 3 business days, and shipping takes between one to four weeks for delivery (in the continental US) depending on the final destination. For custom "Design your Own" orders, please allow additional time for your unit to be assembled. If your order will not be delivered within this time, you will be notified shortly after we process your order. If delivery time is important, please contact us for current shipment status. We will not be able to provide any tracking information until 3 weeks have past from order date. Most items ship via  freight, which typically takes longer than the smaller UPS shipping items. If it has not been 3 weeks from your order date, please wait to contact us for shipping information.


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