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Sales Policy and Shipping Policy  

Support Directory > To contact us please choose from the following links.

On-Line Ordering

Making a purchasing online couldn't be easier. Simply browse around our website. Your low no-haggle purchase price is clearly indicated with the product description. When you find what you are looking for, just add it to your shopping cart. When you are ready to buy, just checkout. Your shipping and billing information is processed through our secure server.

Upon acceptance of your credit card, an order confirmation will be sent to the e-mail address you have specified in your account information.

Once we've shipped your order, you can track your shipment on-line using your invoice number. We'll tell you when your order was shipped and by what carrier. You will be contacted by the carrier for a convenient delivery time. Refused shipments are subject to a 20% restocking fee, and customers will be responsible for shipping charges both ways.

Please allow two to four weeks for delivery

  • Orders under 150 lbs. generally take 5 - 10 business days (FedEx or Ups)

  • Orders over 150 lbs. generally can take 2 to 4 weeks (sometimes longer if items is out of stock)

Shipping charges for continental US destinations are clearly indicated on your order.

Delivery Time
We generally ship all approved orders within 3 business days, and shipping takes between one to four weeks for delivery (in the continental US) depending on the final destination. For custom "Design your Own" orders, please allow additional time for your unit to be assembled. If your order will not be delivered within this time, you will be notified shortly after we process your order. If delivery time is important, please contact us for current shipment status. We will not be able to provide any tracking information until 3 weeks have past from order date. Most items ship via  freight, which typically takes longer than the smaller UPS shipping items. If it has not been 3 weeks from your order date, please wait to contact us for shipping information.

The credit card holder must sign for the item when it is delivered. ALL shipments will require the card holder's signature. All items ordered, unless otherwise noted, will be delivered at the customer's driveway. Delivery persons will not carry goods beyond the end of the truck. It is the customer's responsibility to take the goods off the truck and into the home or office. Inside delivery and/or setup can be requested for an additional charge.

Order Cancellations
All order cancellations must be submitted by email: Any cancellation made after a product ships is subject to a 20% cancellation & restocking fee plus shipping and customer will be responsible for shipping charges for all cancellations.

Any Order Cancelled After 24 Hours Of Ordering Will Be Subjected To 20% Restocking Fee.

Refused Shipments
Refused shipments are subject to a 20% restocking fee plus shipping charges.

Any cancellation made after a product ships, or refusal of a product, is subject to a 20% cancellation & restocking fee plus shipping and customer will be responsible for shipping charges for all returns.

All returns are subject to a 15% restocking fee plus all shipping charges. No returns are allowed after 21 days after products are received.

Credit Card Fraud
Credit card fraud will be prosecuted to the fullest extent of the law. We reserve the right to contact your bank and request "authentication" of the card holder. All suspected fraudulent transactions will be reported to the issuing bank and local law enforcement. Any phone numbers, addresses, e-mail, or contact information you provide will be given to banks and law enforcement agencies if we suspect fraud.

Customer Service

At Fitness Equipment Catalog, we want to make sure you're happy, even after your purchase. Should you need any assistance with your purchase, our trained customer service staff will be pleased to assist you.

If you have any questions regarding products, prices or ordering information, please use our contact form to send us your questions. You will normally receive a reply from one of our customer service representative within 24hrs.


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